At Sysweb, we employ some of the widest bandwidth connections available anywhere in the world. We use a total of 6 OC3 connections (2 from each of 3 backbone providers, using BGP4 multihoming redundancy and 100mbps 100% Etherswitched Network. BGP4 Multihoming allows us to immediately switch between backbone providers in the event of a network failure.
If your virtual server is unreachable by ping from two or more locations for more than ten minutes, Sysweb will credit an amount equal to one week's hosting to your next bill. The ten-minute window will allow for server rebooting, a part of normal server maintenance.
We can offer this unique guarantee because by using BGP4 multihoming redundancy we can quickly switch to one of three major backbone providers in the event of a network failure. Our network is monitored 24 hours a day by on-site engineers.
To make a claim against this guarantee, you must provide documentation in writing or by email, and the network failure must be verified by us using system logs. The outage must be for a duration of more than ten minutes. If such a verified outage occurs, an amount equal to one week's hosting fee will be credited to your account. No more than two outages per month will be credited. The final decision will rest with Sysweb.
As well as the standard automatic monitoring of the network lines and internet connections, we also employ an independent third party organisation to constantly monitor our system. This means that 24 hours a day, our network, HTML streams and ASP operation for each of our servers is automatically tested. In the event that an error is detected, at least two of our support staff are immediately notified by pager, allowing us to quickly and efficiently rectify problems in the vast majority of cases before any else even notices!
Your account includes an allowance for bandwidth (data transfer).
Virtual Domain: 1 Gigabyte per month
Our experience shows that unless you have an incredibly busy site containing very large graphics, you are unlikely to reach these limits. However, extra bandwidth allocations are available in 1 Gigabyte per month packets.
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