To demonstrate our commitment to quality and offer you complete peace of mind, we offer an unrivalled service level agreement with all our dedicated servers.
The key points of our service level agreement are outlined above and described in detail below. Please note that the service level agreement covers our dedicated servers only and does not apply to our hosting plans.
30 Minute Reboot Guarantee
In the unlikely event that your server stops responding and needs rebooting, we guarantee that we will do this within 30 minutes of receiving your reboot request. This applies during normal office hours. top
30 Minute Technical Support
Should your server suffer a hardware failure, you will have the attention of one of our technicians within 30 minutes of us receiving notification of the problem. This applies 24 hours a day, 365 days a year. top
99% Connectivity Guarantee
We have invested in state of the art equipment and high capacity Internet connections from leading carriers to ensure maximum availability of our network and your server. Should our network be unavailable for more than 1% of any calendar month we will refund the value of the service lost over and above the initial 1%. top
Price Freeze
Sysweb will never raise the the monthly fee you pay during the term of your contract, even if the price to new customers is increased. top
Bandwidth Guarantee
We will always maintain sufficient levels of bandwidth to service all our customers, we will never oversell our bandwidth. top
State Of The Art Data Centre
Your server benefits from our own state of the art data centre and network. Learn more about our unrivalled hosting facilities on the network information page. top
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